Ticket management

• Incoming of service calls
• Check of contract terms
• Error code systems
• Hierarchy of locations
• Print / E-Mail of operating sheets ...

Dispatching

• Any number of pending queues
• Time bar (Gant)
• Drag and Drop
• Times of absence
• Simple planning and rescheduling ...

Mobile Field Engenier

• Paperless workflow
  Smartphone based service ticket management
• Customer Signatur
• Spareparts management
• Event status tracking ...

Customer access

• Limited access to data
• Create service tickets
• Service follow up
• Order consumables
• Control unmanaged objects

Billing of service

• Entry of spare parts and material
• Working hours and call-out times
• Call-out flat rates
• Check of contract terms
• Print of invoices...

Reports of success

• Duration of repairing
• Re-Call and double call-outs
• Profit and loss of contracts
• Employee workload
• Service Level Agreements ...