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Effectual customer service: The Service Cloud

Management of service tickets and dispatching of technicians. Service made easy.

Addresses

  • Any number of meters
    Any number of objects
    Flat rates
    Customizable contract content
    Minimum volume, free volume ...

Products

  • Any number of combinations
  • Price formula
  • Scale costs
  • All-in periods
  • Volume rebates ...

Objects

  • Free bundles
  • Any number of meters
  • Scale costs
  • All-in periods
  • Quota management ...

Contracts

  • User-definable contract terms
  • Any number of objects
  • Time-dependent flat rates
  • Quota management
  • Service Level Agreements ...

Service tickets

  • Fast-entry
  • Callback
  • Billing of time, material, spare parts
  • Check of contract terms
  • Print of invoices ...

Dispatching

  • Automatic calculation of duration
  • Service teams (pending queues)
  • Time bar (Gant)
  • Times of absence/ disposability
  • Opening hours and staff training ...
BSV SOFTWARE GERMANY (C) 2011 Impressum