Effectual customer service: The Service Cloud
Management of service tickets and dispatching of technicians. Service made easy.
Addresses
- Any number of meters
Any number of objects
Flat rates
Customizable contract content
Minimum volume, free volume ...
Products
- Any number of combinations
- Price formula
- Scale costs
- All-in periods
- Volume rebates ...
Objects
- Free bundles
- Any number of meters
- Scale costs
- All-in periods
- Quota management ...
Contracts
- User-definable contract terms
- Any number of objects
- Time-dependent flat rates
- Quota management
- Service Level Agreements ...
Service tickets
- Fast-entry
- Callback
- Billing of time, material, spare parts
- Check of contract terms
- Print of invoices ...
Dispatching
- Automatic calculation of duration
- Service teams (pending queues)
- Time bar (Gant)
- Times of absence/ disposability
- Opening hours and staff training ...